Shipping Policy

At Shelter Tent Sales, we understand that your outdoor adventures demand reliable gear and hassle-free service. Whether you’re preparing for a backcountry expedition or a weekend camping trip, our shipping and returns policies are designed to get you equipped quickly and ensure your complete satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain remote areas and parts of Asia.

International Shipping

For our global adventurers:

• All international shipments include required customs documentation
• Customers are responsible for any customs duties, taxes, or fees
• Delivery times may be extended due to customs processing

Returns & Exchanges

We stand behind our gear like we stand behind our campfires – with complete confidence. If your equipment doesn’t meet your wilderness expectations, we’ll make it right.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items, provided they are:

• In original condition (unused, unwashed, with tags attached)
• In original packaging with all accessories
• Accompanied by proof of purchase

Non-Returnable Items

The following adventure essentials cannot be returned for hygiene and safety reasons:

• Used sleeping pads (from our Pads, Cots & Hammocks category)
• Opened fuel canisters (from our Stoves & Grills category)
• Personalized or custom-ordered equipment

How to Initiate a Return or Exchange

Return/Exchange Request Template

Refund Process

Once we receive and inspect your return:

• Timing: Refunds are processed within 5-7 business days after we receive your return.
• Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

• We’ll ship your replacement item once we receive your return (standard shipping rates apply for the new item).
• If the exchange item is of higher value, you’ll be charged the difference.
• For lower-value items, we’ll refund the difference.

Damaged or Defective Items

If your gear arrives damaged or defective:

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange a free return label and expedite your replacement
• You may keep the original packaging for inspection by the carrier if needed

International Returns

For adventurers outside the U.S.:

• Return shipping costs are the customer’s responsibility
• Customs forms must be marked as “Returned Goods” to avoid additional charges
• Refunds will be issued in USD and may be subject to currency fluctuations

Remember: Our gear is designed for the toughest conditions, but if it doesn’t meet your needs, we’ll help you find equipment that does. Adventure on with confidence!